Advanced Event Designs Brands:
For Technical Event Production, bespoke event services and stage, lighting, PA systems and video equipment hire please visit www.ukeventservices.com
Advanced Event Designs Terms of Service & Delivery Details
Overview:
It is the intention of Advanced Event Designs to provide customers with an efficient service, to be transparent and moral in our approach to dealing with our customers and to comply with all current regulations relating to distance selling (mail-order) where applicable. If there are any problems in connection with your order, we will endeavour to keep you fully informed and take any action possible.
We don’t sell, rent or otherwise share any of your data or information with anyone except for when you choose to have items delivered. On placing your order will will provide your name, address and a contact number to our courier company but that is only to ensure a quick, trouble free delivery of your items. If you choose not to receive our electronic newsletter by email, we will honour this request. We respect your privacy, however during the process of placing an order and receiving goods and services from us, we will send you emails which will keep you informed of progress and act as a confirmation of your order.
Your credit card details are never stored by us in any way. We only use 3rd party professional companies such as google checkout, paypal and streamline to process your card details who adopt ‘industry-best’ levels of security to protect you and us from fraud, in accordance with all current legal regulations.
We take fraud very seriously and if we feel that any transaction is in any way suspicious, in accordance with the UK banking regulations, we will have no other choice but to inform the relevant police force of any such fraud suspicions.
Stock statusmay be shown on our website for certain product ranges. This is a simple calculation of the stock held in our warehouse and the stock held by either the manufacturer any suppliers used by Advanced Event Designs. Sometimes when a supplier cannot supply this information they are asked for an estimation. Stock status is usually quite accurate but if your order is extremely urgent please contact us before you place and order as we will be able to confirm stock and delivery details for you over the phone.
If goods are returned to us, or in the case of Royal Mail, destroyed because the delivery person / courier company was unable to get a signature, you may have to pay a repeat delivery charge or restocking fees at the managers decision should you wish to cancel. Where the item may have been destroyed by Royal Mail you may be asked to pay in full one again.
Finally, we are only human! We always try to do our best, but if we do make a mistake, let us know and we’ll do our very best to put it right.
The Small Print:
This web site serves as an information portal about products manufactured and resold by Advanced Event Designs. In the case of our where to buy and retail pages the website serves as an invitation to tender: if you offer and we accept, the contract for the supply of goods and services will incorporate the following terms:
- We reserve the right to refuse or cancel orders at our discretion at any point.
- Claims for damage must be made by email, received and confirmed at our office within 5 days of receipt of goods.
- Claims for non-delivery must be made by email and received at our office within 14 days of the delivery date.
- Title to the goods shall not pass to you until we have received (in cash or cleared funds) payment in full of the price of the goods, and you have a receipt or invoice to prove so, and all other goods agreed to be sold by us to you for which payment is then due.
- Until such time as the property in the goods passes to you (and provided the goods are still in existence and have not been re-sold) we shall be entitled at any time to require you to deliver the goods to us, and if you fail to do so forthwith, to enter upon any premises of yours or any third party where the goods are stored and repossess the goods.
- Products, services, prices & offers may be changed without notice. We reserve the right to refuse return of orders. Stock items may not be returned without prior written agreement, and are subject to a 20% handling charge. We do not accept return of specially ordered non-stock items.
- However, under the distance selling regulations, if you are a consumer, you are entitled to cancel orders within 7 days. If you decide to cancel an order you must notify us in writing or by e-mail (must be confined with a return email) within seven days from the date of the delivery of the goods. The original packaging must be retained and the goods to be returned should be unused and in a pristine, re-saleable condition. You will be responsible for the return of the goods, which must be sent back to our address promptly. Should you fail to return the goods, we will charge you our costs for recovering them.
- If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected thereby.
- No other conditions shall apply unless expressly agreed in writing.
- When purchasing any product(s) from us which may require certain licenses or permits we will not be held responsible for people who break the law by not obtaining such a licence or permit.
- By modifying or otherwise changing any internal or external configuration of any of our products instantly invalidates any warranty. Additionally we will not be held responsible for anyone who breaks the law by performing any modifications which may render any equipment illegal to use.
- By adding a weight load to any of our overhead lighting brackets & products you are doing so at your own risk. We will not be held accountable for any injury or damage caused due to uneven loads and weight being placed on the bars.
If you have any questions/comments about privacy, you should contact us buy using any of the methods on our contact us page.
Delivery Information
Subject to stock, Internet and telephone orders placed and, providing your payment has been cleared will be processed and despatched with in 7-10 working days on our standard 2/3 day delivery service (next day and saturday delivery available for an additional charge). Orders placed on weekends (After 3pm Friday through to Sunday night) will be processed the following Monday (excluding bank holidays) for delivery subject to stock.
Please Note: Process and despatch time scales are as a guide only and we will not be held accountable for delays or loss of business due to your product not being delivered on time. Depending on the product and stock levels we may be able to process and deliver you item within a shorter time scale. Should you need an item urgently please contact us by phone - Tel: 08456 44 65 64 / 01527 63941.
For non-UK mainland deliveries additional charges may be incurred. Please contact us before placing an order through the internet.
Special order delivery time scales will be quoted only once the order has be processed and once your payment has cleared.
Returns Policy
We are a trade supplier and all the products we sell are for "Professional Use Only". Consumer regulations including the "distance-selling regulations" do not apply to any sale from Advanced Event Designs.
We do not offer products on a trial basis. If you place your order without contacting us first, we shall assume that you understand the compatibility and suitability of the products you are ordering. We do not provide support for products not supplied and purchased through Advanced Event Designs even if our website states they are compatible with our products.
If you change your mind about what you have purchased, you may return your purchase IF UNOPENED for a refund less our restocking fee and delivery costs at our standard rates.
Return carriage is your own responsibility.
The goods must be UNOPENED.
We do not accept returned goods that have been opened, as once a product's internal or external packaging has been opened, it is illegal for us to attempt to sell it as brand new.
Under certain circumstances we may accept back a opened-box product, however, there will be a restocking fee from 15% to 25%. This either covers the cost of repackaging it or this will be the amount we will reduce the product by to re-sell it as b-grade.
All products carry a manufacturers' full 12 month warranty unless stated otherwise. Consumables, such as cartridges and lamps, do not carry a warranty whatsoever.
RETURNS AUTHORISATION: Please contact us to obtain a returns number and return address. Unauthorised returns may be rejected. This means your parcel may be returned to you and therefore wasting your money on postage.
Please make sure there is a fault: For electrical products, you should check all exterior fuses, there should be one in the plug and there may also be some in the rear of the unit and check the plug for the fuse and any loose wires.
PLEASE NOTE: If there is no fault found, some manufacturers have a "no fault found" charge, and may also charge you a carriage charge to deliver the product back to you. We have no control over this; therefore please ensure the manufacturer or ourselves agree that there is a fault before returning the product.
Within 14 days:
Subject to having available stock to hand, If your product develops a fault within 14 working days we will usually simply replace it once the faulty product has returned to our unit. We do not provide advance replacements. For products under 20Kg we will usually ask you to return the product to us or our supplier and we will refund you for any carriage charges up to a maximum of £10 (including VAT); providing the original postage receipt is supplied to our office.
Please note if you do not send us the original postage receipt (not a photocopy), we will not refund your postage costs.
After 14 days:
Depending on your product's manufacurers' warranty policy, we may either ask you to send your product directly back to the manufacturer or back to our service centre for repair. In either instance you must contact us first to arrange a return.
